State Farm® Insurance Agent Marcel Robin

"Neville: Thank you for your wonderful feedback! We’re delighted to hear that Jose provided you with exceptional service while assisting with your life insurance policy. His respectful and kind approach is something we take great pride in, and we’re glad it made a positive impact on your experience. We truly appreciate your high recommendation and your trust in our team. Should you need any further assistance or have questions in the future, please don’t hesitate to reach out. Thank you again for choosing us! Marcel"

"Anthony: Thank you so much for taking the time to share your positive experience! We are thrilled to hear that Ruben was able to assist you in reviewing your auto insurance and making cost-saving changes that meet your needs. Our team is committed to providing personalized and attentive service to help our clients find the best coverage. Your satisfaction is our top priority, and we truly appreciate your trust and kind words. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thank you once again for choosing us! Marcel"

"Tamar, thank you for your kind words. I will make sure I pass this along to Johan. We understand how important it is to provide every customer with the best experience possible. And that is what we strive to do at the Marcel Robin Insurance Agency Inc. Please reach out to us any time. Marcel"

"Jessica: Thank you for taking the time to share your experience with our office. We sincerely apologize for the frustration and disappointment you encountered during your recent interaction. Your feedback is very important to us, and we deeply regret that your concerns were not addressed in a timely and professional manner. We understand how critical clear communication and respectful service are, especially when it comes to reimbursement matters. It is unacceptable that you felt dismissed and that the information provided was inconsistent. Please be assured that we take your comments seriously and will be addressing this internally to ensure such behavior does not occur again. We are glad to hear that Jose was able to assist you professionally and clarify the situation, but we recognize that this does not make up for the initial negative experience. Additionally, we want to inform you that the payment for your reimbursement has been mailed out, and you should receive it shortly. We truly value your business and regret that we have not met your expectations over time. Thank you again for bringing this to our attention. We are committed to improving our customer service and hope you might reconsider giving us the opportunity to serve you better in the future. Marcel"

"Cynthia: Thank you so much for your outstanding recommendation! We’re delighted to hear that Ruben provided you with exceptional service and exceeded your expectations. Your kind words truly mean a lot to us and serve as great motivation for our entire team. We will be sure to share your feedback with Ruben, who will be thrilled to know his efforts made such a positive impact. If you ever need assistance in the future or have any questions, please don’t hesitate to reach out. We’re always here to help and look forward to serving you again!"

"Bertrand: Thank you so much for your kind words! We’re thrilled to hear that Johan was able to assist you in setting up the Drive Safe & Save smoothly and efficiently. Providing excellent customer support is our top priority, and it’s wonderful to know that Johan’s expertise made a positive difference in your experience. Should you have any further questions or require additional assistance, please don’t hesitate to reach out."

"Garth: Thank you so much for your positive feedback! We’re delighted to hear that Kyle was able to provide you with exceptional assistance. His dedication to delivering excellent service and ensuring customer satisfaction is something we truly value. If you have any further questions or need support in the future, please don’t hesitate to reach out. We appreciate your trust and look forward to serving you again!"

"Md. Shafiqul: That's wonderful to hear! It sounds like State Farm has really delivered excellent service for you, especially with the help of Rifat Islam. Quick responses, friendly support, and competitive rates make a big difference when choosing an insurance provider. Thanks for sharing your positive experience! I will be sure to share this with Rifat. Marcel"

"John: Thank you for your amazing feedback! We're so glad to hear that Johan who represents the Marcel Robin Insurance Agency was able to assist you and help relieve the pressure of your situation. Your kind words mean a lot to us, and we'll be sure to share them with Johan. If you need anything else in the future, please don't hesitate to reach out!"

"Tina: thank you so much for your thoughtful feedback! We’re delighted to hear that Ruben Olivier provided you with such a positive and informative experience. It’s wonderful to know he was able to answer all your questions and make you feel comfortable. We truly appreciate your recommendation and look forward to assisting your friends and family as well. If you need anything else, please don’t hesitate to reach out!"

"Veronica: Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience with Ruben. Your recommendation means a lot to us. We'll be sure to pass along your kind words to him. If you ever need anything in the future, don't hesitate to reach out!"

"Kyle: Thank you so much for your kind words and glowing recommendation! It’s fantastic to hear that Agent Andre Morgan provided you with such a thorough and clear explanation of your options. It sounds like he went above and beyond to ensure you understood the pros and cons of each policy. Your feedback highlights his professionalism and dedication, and I'm sure he’ll greatly appreciate it. If you ever have further questions or need additional assistance, don’t hesitate to reach out! Marcel"

"Johnnie: That's wonderful to hear! It's great that Kyle at the Marcel Robin State Farm agency has been so helpful and supportive, especially when navigating modern technologies can be challenging. Kudos to Kyle for his patience and dedication in making things easier for you. Thank you for sharing such a heartfelt message—people like Kyle truly make a difference. Marcel"

"Dear Asa, Thank you for taking the time to share your feedback. It appears there may have been some confusion as this review has been directed toward our agency, but we believe you may be referencing a different office with the same name. We sincerely regret the negative experience you've described and understand how frustrating it must have been. However, based on the details provided, it seems the individuals and circumstances mentioned do not align with our team or operations. For clarification, our office is located at 12901 Merrick Blvd, Jamaica, Queens and our number is (718) 977-3636. We value professionalism, transparency, and excellent customer service, and we would never want anyone to feel neglected or unappreciated. Thank you for your understanding, and we hope the matter is resolved promptly. Sincerely, Marcel Robin"

"Rita: That's wonderful to hear! It sounds like Jose has gone above and beyond to assist you with your policies and help you save by activating your Drive Safe & Save program. His dedication and support must have made a big difference in your experience. It’s great to have someone like Jose making the process smooth and beneficial for you! Marcel"

"Dear Sumit: Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re very satisfied with our services and that Rifat was able to assist you so effectively. She truly is an integral part of our team, and your kind words about her kindness and knowledge mean the world to us. At the Marcel Robin Insurance Agency Inc, we pride ourselves on providing personalized and professional guidance, and it’s so rewarding to know that we’ve been able to meet your expectations. If you ever need further assistance or have any questions, please don’t hesitate to reach out—we’re always here to help! Thank you again for your trust and support. We look forward to serving you for years to come! Marcel"

"Emily: thank you so much for sharing your experience! It’s wonderful to hear that Kevin provided such exceptional service and made the process smooth and stress-free for you. His knowledge, patience, and responsiveness clearly made a lasting impression, and it’s great that he took the time to explain your options thoroughly and find the best coverage for your needs. Genuine care and dedication truly make all the difference, and it sounds like Kevin embodies those qualities perfectly. Your recommendation is a testament to his professionalism and expertise, and I’m sure it will be helpful to others seeking reliable insurance assistance."

"Bibi: that's wonderful to hear! It sounds like Johan went above and beyond to assist you. It's great that he was able to provide the resources and guidance you needed to save on your insurance. Kudos to Joahan for being so helpful! 😊 Marcel"

"Cathryne: Thank you for sharing your experience! It's great to hear that Kyle resolved your issue with professionalism and efficiency. His knowledge clearly made a positive impact, and it's always reassuring to have someone so capable assisting. Kudos to Kyle for a job well done!"

"Mikey: thank you for sharing your experience! It’s great to hear that Ruben provided such outstanding service and took the time to explain everything thoroughly to help lower your insurance. He truly sounds like a dedicated and knowledgeable representative. Please reach out to us any time you need us and our dedicated team of specialists will be glad to assist you."

"Keith: thank you for sharing your experience! It's always wonderful to hear about excellent customer service, and it sounds like Ruben truly went the extra mile to assist you. Providing helpful advice and saving you money shows his commitment to ensuring customer satisfaction. Please reach out any time you need our help. Marcel"

"Johnnie: Thank you so much for your kind words! I'm thrilled to hear that you had such a positive experience with Kyle. It's great to know that he was able to assist you professionally and knowledgeably, making the process smooth and stress-free. Your recommendation means a lot and will surely help others in need of similar services. If you need any further assistance, don't hesitate to reach out! Marcel"

"Gary: Thank you for sharing your experience with Ruben Olivier! It’s wonderful to hear that he provided such exceptional service and was able to tailor solutions to meet your needs. His professionalism and dedication clearly made a significant impact on your experience. Your recommendation speaks volumes, and I’m sure it will help others who are looking for someone reliable and skilled. Marcel"

"Rhonda: It's wonderful to hear that the Marcel Robin Agency and Agent Kyle Borneo consistently meet your expectations. Being a lifelong State Farm customer speaks volumes about your trust in our services. It's great to know that we respond promptly to your insurance needs and take the time to explain and recommend the best coverage options for you. Reliable and attentive service like this is invaluable when it comes to managing your insurance. Please reach out anytime. Marcel"

"Prince: Thank you for sharing! It's great to hear that Rifat is very helpful. If you have any specific examples or situations you'd like to highlight about how Rifat has been helpful, please feel free to share. It’s always wonderful to acknowledge and appreciate someone's positive impact. Please reach out to us anytime. Marcel"