State Farm® Insurance Agent Marcel Robin
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Xv-LAZARUS-vX
October 23, 2024
"Very helpful and informative in answering all my questions"
Simarjit Kaur
October 23, 2024
"I wanted to share my positive experience working with Marcel Robin over the past couple of years. Their entire team has been very professional and quick to respond to our needs. I particularly want to highlight Jone Torres, who has been my go-to person. He is consistently professional, responsive, and ensures that we don’t face any delays with our paperwork. Thank you for providing such a reliable team!"
lurle Jackman
October 22, 2024
"The Account Representative - Johan was very professional and knowledgeable. Pleasant too."
"Lurle: Thank you for taking the time to give Johan a shout. He deserves it. Johan, an extension of our team, cares about our policyholders and looks forward to assisting them."
Vernice Jones
October 16, 2024
"Ms Islam is very professional and clear in explaining my policy to me. I recommend her to help anyone that looking for insurance for auto or home. Great person"
"Thank you for your kind words, Vernice! I am thrilled to hear that Rifat provided clear and professional service while explaining your plan. If you or anyone you know needs further assistance with insurance, we’re here to help. -Marcel "
Tarsha Singh
October 15, 2024
"Beautiful young man He was a pleasure to work with. He is a keeper Tyshawn"
"Thank you so much for the kind words and five-star review, Tarsha. We agree! – Marcel"
J S
October 11, 2024
"Nobody in this office can help me quite like Ruben Olivier. You can tell he is very detail oriented and spends the extra time answering your questions when needed. Thank you again for your help!"
"Thank you for your kind words, JS! I am thrilled to hear that Ruben provided such detailed and attentive service. We pride ourselves on making sure our customers feel supported and informed, and it’s wonderful to know Ruben made a difference. If you ever need further assistance, don’t hesitate to reach out! -Marcel "
Tamar Fowler
October 10, 2024
"I always received great service from Juan Tores he's a very dedicated worker 👏 I like this guy's work ethic it's always a pleasure talking with him."
"Tamar, thank you for your kind words. I will make sure I pass this along to Johan. We understand how important it is to provide every customer with the best experience possible. And that is what we strive to do at the Marcel Robin Insurance Agency Inc. Please reach out to us any time. Marcel"
SH_
October 8, 2024
"Andre M was amazing! He took the time to explain the entire policy to me. As a first-time home buyer, it was greatly appreciated"
"Thank you for your kind words! I am thrilled to hear that Andre provided such amazing service and took the time to thoroughly explain your plan. As a first-time homebuyer, I understand how important it is to feel informed and supported, and I am glad Andre made the process seamless for you. If you ever need further assistance, don’t hesitate to reach out! -Marcel "
Yousf Nasr
October 8, 2024
"Total joke waste of time had me switched from Gieco for lower rate ended up more later messed up my home insurance keep increasing limits without asking waited 30 days to change my limits back and when I swiched to another agent becuse of the no response to calls and massages they messed up my home insurance discounts and raised it with lower limits in away the new agent can not figure it out I called inquiring explanation they said sorry u no longer with us we can not help you Do not believe the nice welcome in the beginning because once you in everything will change and ptomises will be history Thank you for wasting my time and messing up my policy you the reason I'm leaving state farm 👎"
"Thank you for sharing your experience. I apologize for the frustrations and difficulties you encountered during your time with us. This is not the level of service we strive to provide, and I regret that we fell short of your expectations. If there’s anything further we can do to assist or clarify, please don’t hesitate to reach out. I wish you good luck with your new insurance provider. -Marcel "
Renee Johnson
October 1, 2024
"Today i had a scare due to a payment issue online. I thought the payment was successful and it was not. I headed over to the office to see a representative and Kevin Cuartas was amazing. He helped with my concern and calmed the situation and proceeded to help. Kevin was well aware of the product and immediately got me back on course by ensuring that my account was not effected and that he can take the payment now.. My biggest concern and scariness was that i was cancelled. But Kevin handled the situation with great professionalism and tact. I thank Kevin for keeping calm and handling the payment. It is good to know that State Farm trains their staff to understand and know that customer service count first."
"Thank you for sharing your experience, Renee! I am so glad that Kevin was able to help resolve your issue quickly and with such professionalism. I understand how stressful these situations can be, and it’s wonderful to hear that Kevin was able to put your mind at ease. If you ever need anything else, we’re here for you! -Marcel "
Brandon Bryant
September 20, 2024
"He had helped me beyond expected made sure to get me the best help as efficiently as possible 100% would refer to anyone !"
"Brandon, I appreciate your kind words. This means a lot to us knowing that our goal is to take care of our customers once call, one meeting at a time and address their specific needs. Please reach out to us any time. Marcel"
Mohamed Allie
September 9, 2024
"Have insurance with Marcel robin state farm 12 years. The agent at this location have no clue about insurance the just guess that why all the good agent you can get hold off Marcel robin leave 20 message no response. Worst state farm.agent"
"Thank you for your feedback, Mohamed. I am sorry to hear about your experience and appreciate you bringing this to my attention. Providing excellent customer service is important to us, and I apologize that we did not meet your expectations. I will investigate this matter and work to address your concerns. -Marcel "
O G
August 28, 2024
"When I call the customer service reps are super patient and information. Today I spoke w Johan Torres who did some research when returned my call and was able to provide elite customer service. Thank you!"
"Thank you for your kind words! I am delighted to hear that our team has been patient and informative whenever you call. It’s nice to know that Johan went the extra mile with his research to provide you with amazing customer service. Your satisfaction is our top priority, and we’re here for you whenever you need us. -Marcel "
Victor J Portillo
August 26, 2024
"Johan Torres gracias por la ayuda y la explicación como simpre aclaras nuestras dudas con Tigo nos sentimos seguros …. Con nuestros Seguros de carro 😊😊😊😊"
"Muchas gracias, Victor, por la revision positiva. Me alegro mucho oir que Johan ha siempre dado la asistancia y las explicaciones que necesitas. Es un gusto oir tambien que te sientes comodo con el seguro de carro. Estamos siempre ahi para servirle. Thank you, Victor, for your positive review! I am so glad to hear that Johan has consistently provided you with the assistance and explanations you need. It’s nice to know that you feel good about your auto insurance. We are happy to help! -Marcel "
Jonathan Izaguirre
August 22, 2024
"Excelente servicio que nos ofreció."
"Jonathan: muchas gracias por una revision tan amable. Sepa que estamos aqui siempre para servirle. Thank you for your kind words. Please know that we are always here to serve you. Marcel"
Mireille Zamy
August 19, 2024
"Jose was wonderful and I am satisfied with his work."
"Mireille: it is a pleasure to have you join our family of policyholders. We strive to provide you the best package for the best price because we focus on your personal price plan. I'm glad you found Jose very helpful in your transition from your former carrier to us. Let us know if you need anything else. Marcel"
Monica Giron
August 15, 2024
"Johan has been a delightful person to work with. He always answers my questions very patiently and he has been a tremendous help during some transitions I had with my car insurance. He is also available almost immediately therefore all of my processes couldn't been easier. Thanks Johan!"
"Thank you for your kind words, Monica! I am happy to hear that Johan has been a huge help and provided you with such a positive experience. It’s nice to know that he was patient and made the transitions with your auto insurance coverage seamless. We are always here to assist whenever you need us! – Marcel "
FORHAD Ahmed
August 15, 2024
"Very nice person"
"Forhad Ahmed: I was relieved to hear that his 1 star review is actually an error. I was hoping you would have taken the time to edit the review, but I know we all have very busy lives. I wanted to take the time to thank you not only for the high praise you gave to my team member Rifat, but also for having referred more business to us. Action speaks louder than words and your referrals spoke volume. Thank you again for your patronage and we look forwarding to helping you and the referrals you sent us."
Dee Wash
August 14, 2024
"Great service great rates Very friendly samsun shimu had great advice and was very helpful"
"Dee, thanks for the glowing review! I’ll be sure to pass your feedback along to Tyshawn. Thanks for trusting us with your insurance needs! – Marcel "
Daesik Ra
August 9, 2024
"Does anyone answers the phone or check their Email?"
"Daesik Ra: I am sorry you experience such frustration. A search of our incoming calls does not show a call from you. However, we did respond within the hour to your request at the email address provided. As I indicated in my other reply to you by email, to make sure you checked your Spam or Junk folder. I know it's been a few days and we haven't heard from you. hopefully this means you got the information you needed."
Widmarck Ciceron
August 9, 2024
"Well I was falsely accused by my police department that i didn’t have insurance when they have stopped me and take me to court and the court asked me for proof of insurance and right away I contacted miss shimu to help me out with the case and she acutely did a great job by acelarated the process and get me that in short period of time than it usually takes . Keep doing a good job miss Shimu and thank you so much"
"Widmark, thank you for this great review. Shimu is one of our newer team members and she exemplifies the culture in our agency, that of caring for our customers and being there for them when they need us most. please reach us to us if you need anything else. Marcel"
Atheer Yacoub
August 5, 2024
"Was very helpful and took the time to answer my questions."
"Thank you for your kind review, Atheer! I am glad to hear that you found our customer service helpful and that we took the time to answer your questions. If you have any further questions or need assistance, please don't hesitate to reach out! -Marcel "
Johora Hena
August 1, 2024
"State Farm always been helpful insurance company for me . I have my home insurance with them and this year I added my auto insurance too . Johan was really helpful when I called about my auto policy . He gave me all the information I needed, you can tell he have good knowledge about it also he knows how to acknowledge Clint. Really appreciate. Thank you 😊"
"Johora, thank you for the 5 star review. Johan is a valuable asset to the agency and a great resource to our policyholders. I am glad to hear yet another testimony of him showing how much we value our policyholders and how we take care of them. Please reach out to us for anything you need. The team is ready to help. Marcel"
STEVE LITTY
July 29, 2024
"Great customer service by Johan. Verry efficient and explains everything clearly and thoroughly. Makes transaction fast and simple. Verry understanding✌️"
"Thank you for your kind review, Steve! I am delighted to hear that Johan provided you with amazing customer service. It's nice to know that he explained everything clearly and thoroughly. If you have any further questions or need assistance, please don't hesitate to reach out! -Marcel "
Taran K
July 27, 2024
"Customer service at this location is horrible. No one answers the phone during business hours nor returns phone messages. State farm will increase your auto insurance every three months without notification. The best thing I did was switch to another insurance company."
"Thank you for sharing your feedback, Taran. I sincerely apologize for the inconvenience you experienced with our customer service and communication. Our goal is to take care of our policyholders by providing remarkable customer service. I noticed you went to another State Farm agent. I am sure you will be happy with our State Farm philosophy and how important our customers are to us. -Marcel "