State Farm® Insurance Agent Marcel Robin
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Rhonda Malinsky-Rockwell
March 5, 2025
5
out of
5
rating by Rhonda Malinsky-Rockwell
"Marcel Robin Agency and Agent Kyle Bornio do not disappoint. I have been a state farm customer all of my life and when I contact them they immediately take care of any insurance needs and also are very willing to explain and suggest the best coverage."
Prince Saini
March 3, 2025
5
out of
5
rating by Prince Saini
"Rafat is very helpful"
Kenneth Springle
February 25, 2025
5
out of
5
rating by Kenneth Springle
"Upon entering the office I was immediately greeted and escorted to an insurance account representative, Mrs. Islam, to be taken care of. Insurance is an expensive necessity so, I was not exactly enthusiastic about having to shop for a new policy. However, I actually had a surprisingly pleasant experience with Mrs. Islam. She produced a reasonable quote and subsequently signed me up for a new insurance policy. She was attentive, courteous and professional. I left the office impressed with the professionalism of the agencies operations and the cleanliness of their work environment."
Claudia Robinson
January 9, 2025
5
out of
5
rating by Claudia Robinson
"Mr Ruben was very professional and patient with me, he made me feel very comfortable and satisfied. I have been talking to alot of agents the past 3 weeks now, and he stood out ,from the others. I am very pleased and happy. I would recommend him for customer care for the year and I will recommend him to my family and friends to cross over to state form because of him. Thank you."
We responded:
"Claudia - I hear you loud and clear. Ruben is excellent with our policyholders and the ones who are joining our agency for the first time. Glad you were satisfied with Ruben professionalism and his eagerness to help people. we look forward to helping you and any friend and family member you send to us. Your words mean a lot to us. Call us any time you need assistance or information."
Teri Martin
January 7, 2025
5
out of
5
rating by Teri Martin
"Rubin from State Farm gave me excellent information today."
We responded:
"Teri - thank you for taking the time to let the world know how Ruben provided you with excellent information. Our goal is to educate our policyholders and customers in order to help them make the best decisions for themselves. Please reach out to us any time. Marcel"
Jean Salomon
December 24, 2024
5
out of
5
rating by Jean Salomon
"I was so desperate for Christmas, until I found “Rifat Islam” a super talented agent from Statefarm who helped me find a good quote. I’m so grateful to you “Rifat” and I definitely recommend you to anyone who look for Car Insurance . Thank you so very much and Merry Christmas!!!!"
We responded:
"Jean - it is a pleasure to have you on board and part of the family we have created. Rifat is an example of what we stand for. Our goal is always to provide you with the best experience possible. And I'm glad Rifat came through and made your Christmas merrier. Please reach out to us any time. Marcel"
Downtothesole
December 18, 2024
5
out of
5
rating by Downtothesole
"Excellent service all the way through this process & many thanks to Kyle who was clear & helpful in helping me secure the best quote I could get"
We responded:
"Downtothesole - I appreciate your glowing review about Kyle as he helped you with your insurance quote. Kyle is an asset to the agency and a great resource to our policyholders. Please reach out to us or stop by any time you need us. I appreciate your business. Marcel"
jay rich
November 26, 2024
5
out of
5
rating by jay rich
"This was my first time looking into insurance I called this state farm and talked to Kyle who worked with me to get the best quote. If your calling this state farm ask for Kyle."
We responded:
"Jay - Thank you for taking the time to acknowledge my team, in particular Kyle, for the excellent service he provided to you. Our goal is to make sure all your needs are met because we want to be your first resource for all your insurance needs. Please reach out to us or stop by for a visit anytime you need to. Marcel"
kelvin ranglall
November 12, 2024
5
out of
5
rating by kelvin ranglall
"Johan Service was great"
We responded:
"Thank you for the five-star review, Kelvin! I am glad to hear you had a positive experience with Johan. Providing excellent service is what we aim for every day. Don’t hesitate to reach out if there’s anything else we can help you with! -Marcel "
Shlomo Kugel
November 11, 2024
5
out of
5
rating by Shlomo Kugel
"Johan was extremely helpful in setting up new car insurance for me. He answered my questions in a timely manner and was very responsive. The experience was a breath of fresh air compared to other insurance agents I've dealt with. I highly recommend them!"
We responded:
"Thank you for the kind words, Shlomo! I am happy to hear that Johan provided such a helpful and refreshing experience while setting up your auto insurance. It’s our goal to make the insurance process seamless. We’re here anytime you need assistance—thanks for choosing us! -Marcel "
Ronald Diaz
October 25, 2024
5
out of
5
rating by Ronald Diaz
"The best. Rifat and marcel 100%"
We responded:
"Thank you for the kind review, Ronald! I am thrilled to hear that Rifat and the agency provided top-notch service. Your feedback means a lot to us, and we’re here to help with any of your insurance needs. -Marcel "
Xv-LAZARUS-vX
October 23, 2024
5
out of
5
rating by Xv-LAZARUS-vX
"Very helpful and informative in answering all my questions"
We responded:
"Thank you for your kind review! I am glad to hear that our team was able to provide helpful and informative answers to your questions. Your satisfaction is our priority, and we’re here to assist you with anything you need! -Marcel "
Simarjit Kaur
October 23, 2024
5
out of
5
rating by Simarjit Kaur
"I wanted to share my positive experience working with Marcel Robin over the past couple of years. Their entire team has been very professional and quick to respond to our needs. I particularly want to highlight Jone Torres, who has been my go-to person. He is consistently professional, responsive, and ensures that we don’t face any delays with our paperwork. Thank you for providing such a reliable team!"
We responded:
"Thank you for sharing your positive experience, Simarjit! I am glad to hear that our team, especially Johan, has been professional and responsive in meeting your needs over the past few years. We pride ourselves on providing reliable service. Never hesitate to reach out! -Marcel "
lurle Jackman
October 22, 2024
5
out of
5
rating by lurle Jackman
"The Account Representative - Johan was very professional and knowledgeable. Pleasant too."
We responded:
"Lurle: Thank you for taking the time to give Johan a shout. He deserves it. Johan, an extension of our team, cares about our policyholders and looks forward to assisting them."
Vernice Jones
October 16, 2024
5
out of
5
rating by Vernice Jones
"Ms Islam is very professional and clear in explaining my policy to me. I recommend her to help anyone that looking for insurance for auto or home. Great person"
We responded:
"Thank you for your kind words, Vernice! I am thrilled to hear that Rifat provided clear and professional service while explaining your plan. If you or anyone you know needs further assistance with insurance, we’re here to help. -Marcel "
Tarsha Singh
October 15, 2024
5
out of
5
rating by Tarsha Singh
"Beautiful young man He was a pleasure to work with. He is a keeper Tyshawn"
We responded:
"Thank you so much for the kind words and five-star review, Tarsha. We agree! – Marcel"
J S
October 11, 2024
5
out of
5
rating by J S
"Nobody in this office can help me quite like Ruben Olivier. You can tell he is very detail oriented and spends the extra time answering your questions when needed. Thank you again for your help!"
We responded:
"Thank you for your kind words, JS! I am thrilled to hear that Ruben provided such detailed and attentive service. We pride ourselves on making sure our customers feel supported and informed, and it’s wonderful to know Ruben made a difference. If you ever need further assistance, don’t hesitate to reach out! -Marcel "
Tamar Fowler
October 10, 2024
5
out of
5
rating by Tamar Fowler
"I always received great service from Juan Tores he's a very dedicated worker 👏 I like this guy's work ethic it's always a pleasure talking with him."
We responded:
"Tamar, thank you for your kind words. I will make sure I pass this along to Johan. We understand how important it is to provide every customer with the best experience possible. And that is what we strive to do at the Marcel Robin Insurance Agency Inc. Please reach out to us any time. Marcel"
SH_
October 8, 2024
5
out of
5
rating by SH_
"Andre M was amazing! He took the time to explain the entire policy to me. As a first-time home buyer, it was greatly appreciated"
We responded:
"Thank you for your kind words! I am thrilled to hear that Andre provided such amazing service and took the time to thoroughly explain your plan. As a first-time homebuyer, I understand how important it is to feel informed and supported, and I am glad Andre made the process seamless for you. If you ever need further assistance, don’t hesitate to reach out! -Marcel "
Yousf Nasr
October 8, 2024
1
out of
5
rating by Yousf Nasr
"Total joke waste of time had me switched from Gieco for lower rate ended up more later messed up my home insurance keep increasing limits without asking waited 30 days to change my limits back and when I swiched to another agent becuse of the no response to calls and massages they messed up my home insurance discounts and raised it with lower limits in away the new agent can not figure it out I called inquiring explanation they said sorry u no longer with us we can not help you Do not believe the nice welcome in the beginning because once you in everything will change and ptomises will be history Thank you for wasting my time and messing up my policy you the reason I'm leaving state farm 👎"
We responded:
"Thank you for sharing your experience. I apologize for the frustrations and difficulties you encountered during your time with us. This is not the level of service we strive to provide, and I regret that we fell short of your expectations. If there’s anything further we can do to assist or clarify, please don’t hesitate to reach out. I wish you good luck with your new insurance provider. -Marcel "
Renee Johnson
October 1, 2024
5
out of
5
rating by Renee Johnson
"Today i had a scare due to a payment issue online. I thought the payment was successful and it was not. I headed over to the office to see a representative and Kevin Cuartas was amazing. He helped with my concern and calmed the situation and proceeded to help. Kevin was well aware of the product and immediately got me back on course by ensuring that my account was not effected and that he can take the payment now.. My biggest concern and scariness was that i was cancelled. But Kevin handled the situation with great professionalism and tact. I thank Kevin for keeping calm and handling the payment. It is good to know that State Farm trains their staff to understand and know that customer service count first."
We responded:
"Thank you for sharing your experience, Renee! I am so glad that Kevin was able to help resolve your issue quickly and with such professionalism. I understand how stressful these situations can be, and it’s wonderful to hear that Kevin was able to put your mind at ease. If you ever need anything else, we’re here for you! -Marcel "
Brandon Bryant
September 20, 2024
5
out of
5
rating by Brandon Bryant
"He had helped me beyond expected made sure to get me the best help as efficiently as possible 100% would refer to anyone !"
We responded:
"Brandon, I appreciate your kind words. This means a lot to us knowing that our goal is to take care of our customers once call, one meeting at a time and address their specific needs. Please reach out to us any time. Marcel"
Mohamed Allie
September 9, 2024
1
out of
5
rating by Mohamed Allie
"Have insurance with Marcel robin state farm 12 years. The agent at this location have no clue about insurance the just guess that why all the good agent you can get hold off Marcel robin leave 20 message no response. Worst state farm.agent"
We responded:
"Thank you for your feedback, Mohamed. I am sorry to hear about your experience and appreciate you bringing this to my attention. Providing excellent customer service is important to us, and I apologize that we did not meet your expectations. I will investigate this matter and work to address your concerns. -Marcel "
O G
August 28, 2024
5
out of
5
rating by O G
"When I call the customer service reps are super patient and information. Today I spoke w Johan Torres who did some research when returned my call and was able to provide elite customer service. Thank you!"
We responded:
"Thank you for your kind words! I am delighted to hear that our team has been patient and informative whenever you call. It’s nice to know that Johan went the extra mile with his research to provide you with amazing customer service. Your satisfaction is our top priority, and we’re here for you whenever you need us. -Marcel "
Victor J Portillo
August 26, 2024
5
out of
5
rating by Victor J Portillo
"Johan Torres gracias por la ayuda y la explicación como simpre aclaras nuestras dudas con Tigo nos sentimos seguros …. Con nuestros Seguros de carro 😊😊😊😊"
We responded:
"Muchas gracias, Victor, por la revision positiva. Me alegro mucho oir que Johan ha siempre dado la asistancia y las explicaciones que necesitas. Es un gusto oir tambien que te sientes comodo con el seguro de carro. Estamos siempre ahi para servirle. Thank you, Victor, for your positive review! I am so glad to hear that Johan has consistently provided you with the assistance and explanations you need. It’s nice to know that you feel good about your auto insurance. We are happy to help! -Marcel "